Return & Refund Policy

At Ynot?, we're committed to delivering great snacks and a smooth shopping experience. Since our products are consumable food items, we do not accept returns once an order has been delivered. However, if something isn't right with your order, we'll do our best to make it right.

Returns

Due to the consumable nature of our products, we do not accept returns of any food products once they have been delivered.

Damaged, Defective, Incorrect, or Missing Items

If you receive:

• A damaged product
• A defective product
• An incorrect product
• A package with missing items

To help us investigate and resolve the issue, please provide:

• Your order number
• Batch code of the product
• Clear photos of the package and product
• An unboxing video
• A brief description of the issue

After reviewing the details, we may offer a replacement, store credit, or refund, depending on the situation.

Refunds

If a refund is approved, it will be processed to the original payment method used during checkout.

Please allow 5–10 business days for the amount to reflect in your account, depending on your bank or payment provider.

Order Cancellation

Orders can only be cancelled before they have been packed or dispatched.

Once an order has been dispatched, it cannot be cancelled.

Delivery Issues

If your order is marked as delivered but you have not received it, please contact us within 48 hours of the delivery notification. We will coordinate with our delivery partner to investigate the issue and determine an appropriate resolution.

Taste Preference

Taste is personal.

Refunds or replacements will not be issued based on individual taste preferences or expectations if the product delivered matches the order placed and is in good condition.

Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information.

Orders shipped to an incorrect or incomplete address provided by the customer may not be eligible for a refund, replacement, or reshipment.

Refusal to Accept Delivery

If a customer refuses to accept delivery after an order has been shipped, any applicable shipping and handling charges may be deducted from any eligible refund.

Promotional and Complimentary Products

Free samples, promotional items, giveaway products, and complimentary products are not eligible for refunds or replacement unless received in a damaged condition.

Delivery Delays

While we work with trusted shipping partners, delivery timelines are estimates and may occasionally be affected by factors beyond our control, including weather conditions, regional restrictions, operational disruptions, or courier delays.

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